How do I download my photos?
This is probably our most common question! Downloading your photos is not difficult, but where you start depends on whether you've already purchased your photos or not, or whether you are just looking for free downloads. Here's what we cover in this section:
Sign in first. Downloads are much easier to access if you first click "Log In" at the top of the screen and enter your username / password.
Use a computer. Photos can easily be viewed and purchased on a phone or tablet, but in some cases it is easier to download and store a permanent copy of your photos using a laptop or desktop computer.
View in full screen. It may be tricky to see or click the download link when using gallery view; click the photo to enter full screen view (desktop only) and the link will be larger and easier to see.
Did you complete your payment? Photos are not typically free to download, except in specific cases (such as some charity events). Galleries with free downloads will say so at the top of the page; otherwise you must purchase a download (or photo package including one) before that option becomes available.
If these tips didn't answer your questions, try the further details and step-by-step instructions below.
In some cases, photos may be free to download. This is typically from an event, such as a ceremony or fundraising event. If the gallery you are viewing has free downloads, this will be indicated in the gallery description above the photos.
If photos are free to download, a link will be provided along with the photo allowing you to download it. The link is available in several places depending on how you are viewing the gallery:
Gallery view: Mouse-over the photo you want to pop up the file name and the icon to download it, along with options to purchase prints, add the photo to your favourites, and share it to Facebook.
Single-Image View: Look above the photo for the photo toolbar, which uses larger icons to offer similar options to the gallery view. Note the addition of the "Filter" icon which allows you to preview your photo in Black & White or Sepia.
Mobile View: Although the website layout is a little different on mobile devices, the same options are offered. When clicking the "Download" link, you may need to tap it twice (double-tap) to activate the download. The full image will open in your browser, and you can use your device's photo saving features to add it to your picture library from there. (Try tapping the photo once, or tap and hold it for a moment to bring up your phone's photo menu. Note that a screen capture will be lower resolution than using the save feature.)
Most of our galleries offer a variety of download products for sale. Some photo packages include downloads, some packages allow them to be added on, and downloads can be purchased separately.
Before trying to download any files, make sure you have an account and are signed in to the website. If you don't have an account you can create one; but most clients will already have an account from when you booked your photo appointment. (If we have ever emailed you, then you have an account already.) When you are properly signed in, the top left corner of your browser window should read, "Welcome YourName".
The next step will be to make your purchase. From the shopping cart, you can order either a package containing a download, a direct download of one selected photo, or a download of multiple images. You must add the product to your cart and complete payment for your transaction before you can download the image(s).
When you finish the transaction, do not close the browser window. (If you do close the window, follow the instructions in the next section about downloading later.) After your payment has been processed you will be redirected to a transaction summary where you will see all the products you purchased. Download products will now have a "Download" link available under each image you can download; simply click this link to get the file.
In the case of products that take time to complete, such as retouched portraits, we will prepare your photographs and then contact you with instructions once your order is ready.
In some cases, you will leave the website without downloading the photos, and so you will need to return at a later time to download your photos.
Doing this is simple if, again, you log in to the site. Look for the "My Account" link at the top and click it; you will then see a listing of your orders. By clicking on your order number, you will be able to review your order and also download any associated files. You can choose to download the photos individually or as a compressed .ZIP file which will contain all the photos.